Before you start
Getting access
You don't sign yourself up. A Mohle Realty administrator creates your account once your property is on the platform — usually after one of our agents lists it, or when you onboard directly with our team.
Once your account exists, you'll receive your login email address and a password by email. If you own a property jointly with other people, everyone listed as a co-owner gets their own separate login — nobody shares a single account.
Step one
Signing in
Go to the Mohle Realty login page and enter three things: your email address or WhatsApp number, your password, and the CAPTCHA code shown in the image on screen.
- Enter the email address and password from your welcome email — or, if you don't have an email on file, your WhatsApp number instead (11 digits starting with 0, e.g. 08031234567).
- Type the letters/numbers shown in the CAPTCHA image. If it's hard to read, click Click here next to it to load a fresh one.
- Select Sign In.
- The first time you sign in, you'll be asked to replace the password we sent you with one only you know (at least 8 characters). You can't use the rest of your account until you do.
You can change your password any time from Change Password in the top menu once you're signed in. There's no self-service "forgot password" link yet — if you're locked out, contact your Mohle Realty administrator and ask for a reset (you'll be asked to set your own password again on the next sign-in).
Finding your way around
Your dashboard
Once you're signed in, you land on your property list. If you own property both outright and jointly with others, you'll see a small view switcher near the top of the page — use it to flip between Landlord View (properties you own outright) and Joint-property View (properties you co-own).
These are two separate lists on purpose: money and repair decisions on a jointly-owned property usually need every co-owner's sign-off, so that page has extra buttons the solo-ownership page doesn't need.
The property list
Your properties
At the top of your property list you'll see a running total:
| Figure | What it means |
|---|---|
| Wallet Balance | Rent that's been collected and credited to you, net of management commission — this is what's available to be paid out to you. |
Below that, your properties are listed with their status, and you can filter by status, type, state, minimum rent, or property reference. Each row has a View link through to that property's full details and rent history.
On your joint-property view this card is labelled "Your Share (Auto-Distributed)" instead, and only counts properties set to Auto remittance mode — see Getting paid for why an on-demand joint property's money isn't counted here.
When one of your units is vacant, Mohle Realty may advertise it on the public Listings page of the website. Publishing a unit, writing its description and uploading its photos is done entirely by Mohle staff — there is nothing for you to set up or manage. A unit is listed only while it is genuinely available and comes down automatically once it is let.
Prospective tenants apply online against the listing. Every applicant gives a full history — identity, five years of addresses with landlord references, employment and income, an optional guarantor, and supporting documents — and Mohle staff review each one, shortlist, and run vetting before a tenancy is created. Under your management agreement, Mohle places a successfully vetted tenant without needing further approval from you; you are simply kept informed.
Per-property view
Property details & rent history
Opening a property shows its rent amount, management commission, current status, and remittance mode (more on that below), plus a month-by-month rental payment history — gross rent, commission deducted, and your net payable for each period. Use the From/To filters to narrow it to a date range.
A summary at the top gives four totals for the same filtered range: Tenant Paid and Total Commission (from the history below), plus Pending Remittance and Remitted — live figures from your actual payout requests and confirmed bank transfers, so they always match what you see on Getting paid and your Rental Payout History.
Rent & remittances
Getting paid
Every property is set to one of two remittance modes, which controls how your share of the rent reaches you:
Auto
Any rent sitting in your property's account is queued for payout automatically, as soon as it's collected — you don't need to do anything. The actual bank transfer goes out on Mohle Realty's regular weekly payout day (a public holiday pushes it to the next business day), which an admin batch-confirms on their end; queuing just happens continuously in the background so nothing sits waiting to be picked up.
On Demand
Nothing is paid out until you ask for it. Use Request Payout next to the property, enter an amount and an optional note, and submit.
For a property you own outright, the amount is capped by your own wallet balance, same as always.
For a jointly-owned on-demand property, the rent isn't split into individual shares ahead of time — it stays one shared pool, and every co-owner sees the exact same total (shown on your joint-property list as "Shared Pool"). Any co-owner can request up to the full pool, not just their ownership percentage — typically whoever is coordinating the thing the money is for (e.g. arranging a major repair). Either way, the request isn't paid automatically: every co-owner who's allowed to approve payouts has to sign off first. Use Review Approvals to see requests waiting on your decision (including your own, if you're also an approver) and approve or reject each one. A single rejection cancels the request; nothing is paid until everyone has approved. Whoever's request gets paid is recorded as the recipient, for everyone's records.
If you're the only owner who's allowed to approve payouts on a property — because you own it outright, or you're the only co-owner with that permission — there's nothing to approve: your request is queued the moment you submit it, with no separate step on Review Approvals.
Short-let stays reach you the same way. When a guest checks out (or forfeits a deposit as a no-show), your net — the stay income after Mohle's management commission — is credited to that property's account and then follows whichever remittance mode above it's set to, alongside any long-term rent. A guest's refundable Caution Deposit is never your income; but if damage is found and deducted from it, that deduction is credited to you as compensation.
There's no payment gateway inside the app — every actual transfer is a real bank transfer that a Mohle Realty admin confirms manually once the money has moved. Make sure your bank details are up to date with your administrator so payouts don't get held up.
If you're also a tenant
Also renting through Mohle?
If you're a tenant somewhere else on the platform as well as an owner here, you don't have to wait for a bank payout and then pay Mohle again for your own rent. A Transfer to My Tenant Wallet link appears next to any property with money available to move — select it, choose the amount, and it goes straight into your own tenant wallet.
For a property you own outright (or your own share of an auto-distributed joint one), this happens instantly. For a jointly-owned on-demand property's shared pool, it needs the same co-owner approval a bank payout would, since it's shared money — unless you're the only co-owner who can approve payouts there, in which case it also happens instantly — but once approved it moves straight to your tenant wallet rather than waiting on a bank transfer.
Maintenance funding
Reserve funds & repairs
Each property draws on a reserve fund (shown on its details page as a balance against a target) to pay for small repairs immediately, without waiting for anyone's approval. For a property you own outright, that reserve is yours alone. For a jointly-owned property, your Mohle Realty administrator may set up a shared reserve pool instead — one fund covering several co-owned units, or even a whole building's common areas.
What this means day to day:
- Minor repairs (at or under the reserve's target amount) on a solely-funded reserve are handled immediately by Mohle Realty staff — you'll just get a notification once it's done, unless you've asked your administrator to require your own sign-off first even as sole owner.
- Minor repairs against a shared pool instead need every co-owner who can approve to sign off first, the same way payout requests do. Use Request Repair Funds on your joint-property list to ask for funds towards a repair (for a specific unit or the building's common area), and Review Repair Approvals to approve or reject requests waiting on you.
- Major repairs (above the reserve's target) never draw down the fund automatically, regardless of how it's shared — you'll be notified with a description, an estimated cost, and a fix-by date, and arranging the actual repair is on you as the owner(s).
A repair may also start life as your tenant reporting an issue directly to Mohle Realty. Once staff review it and log it as a real repair, it flows through the exact same minor/major process above — you're notified the same way either way.
Once a repair is logged, track it from 🔧 Repair Status on your property list. A minor repair's funding is secured immediately (that's the debit above); a major repair moves no money through Mohle at all, so there's nothing further for its funding to settle -- either way, that's separate from the actual work: a repair moves through Open → In Progress → Completed as Mohle Realty staff update it, and you're emailed at each step. You won't see anything beyond Completed — for a minor repair, settling up with the vendor afterward is Mohle's own internal bookkeeping; a major repair simply has nothing further to track on Mohle's side.
Every reserve/pool has an overdraft limit — the LOWER of (a) one month's basic rent, summed across whichever properties actually pay their rent into it (not properties merely drawing repairs from it), and (b) the pool's own reserve target — that it can be pushed below zero by before Mohle Realty refuses further repairs against it. (b) means a pool deliberately set with a smaller target caps its own overdraft there too, even if its funders' rent would otherwise allow more. It recovers automatically from the next rent payment. If a shared request gets every co-owner's approval but still can't be released because it would breach this limit, it's marked blocked and the requester is notified to resubmit for a smaller amount or wait for the pool to recover.
When a pool needs topping up and more than one property shares it, no single property's rent is ever asked to cover the whole shortfall alone — each funding property owes only its own fair slice, and once that's paid off it won't be asked for more toward that same shortfall even if its rent keeps arriving before its co-funders' does. It can take a few rent cycles for everyone to catch up, and a new slice only opens up again for everyone once the shortfall genuinely grows (most often because a repair drew the balance back down). Your administrator sets how a slice is worked out per pool: an equal split (the default) gives every funding property the same share regardless of size, while a proportional split weights each property's share by its own rent, so a bigger unit shoulders more.
A reserve can also hold more than it needs — if your administrator lowers a pool's target, or simply decides its balance has grown beyond what it needs to cover repairs, they can release the extra back to its owners rather than leaving it sitting idle. This is a staff decision, not something you request or approve, since it's already your money either way. It reaches you exactly the way rent does: if your property is on Auto remittance, it's queued for the next payout immediately; if it's On demand, it's credited to your balance and you submit a remittance request for it whenever you're ready. The same happens automatically to whatever balance is left if a pool is ever deleted or archived.
Support
Getting help
For anything you can't do yourself in the app — resetting your password, updating your bank details, changing how a property is set up, or questions about a payout or repair — contact your Mohle Realty administrator directly. They can also switch your view or fix an account issue on their end.
Mohle reaches you by email, WhatsApp, or a printed letter, depending on what's on file for you — ask your administrator if you'd like that changed.